Advanced Credit Controller and Debt Collection Specialist

Advanced Credit Controller and Debt Collection Specialist 

This advanced credit controller and debt collection specialist programme provides an upskilling opportunity for an apprenticeship providing career progression within a company that has a focus on workforce performance responsibilities such as working with internal and external customers, both commercial and/or consumer, to ensure that the cash flow of their organisation is maximised while achieving fair customer outcomes, interaction with customers who are high risk due to having multiple debts and missing payments, retaining positive sustained relationships. In addition, one of three specialist options must be completed including credit risk, advanced collections and enforcement and recovery. This programme is ideal for those looking to develop their skills through an apprenticeship such as new or talented employees who want to learn and progress, or existing employees who are looking to retrain or upskill within their industry.  


Learning and Skills Content: The Programme Brief

  • Level 3
  • Duration: 18 to 24 months
  • Blended approach to delivery which will include workplace coaching, off site face to face learning, webinars, Skype or equivalent, telephone and online learning
  • Development of the learner's knowledge, skills, behaviours relevant to the job role
  • Level 2 functional skills where appropriate
  • End-point assessment preparation 


The Learner Journey

  1. 12 months on programme:This is when the individual will learn the skills, knowledge and behaviours which will support them for their end-point assessment. The apprentice will undertake a combination of activities, such as group and individual learning-based sessions, specialised mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development. Learners must also attend 20% of the job training.
  2. Gateway:After 12 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.
  3. End-point assessment:This is when the learner will need to demonstrate they have learned the required knowledge, skills and behaviours, through a scenario-based knowledge test, a competency-based interview, an evidence-based portfolio and a professional discussion relating to the evidence of competence and achievement in the apprentice role.


What Your Apprentices Will Learn


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