The primary role of an advanced credit controller and debt collection specialist is to work with internal and external customers, both commercial and/or consumer, to ensure that the cash flow of their organisation is maximised, while achieving fair customer outcomes. Also, improving interaction with customers who are high risk due to having multiple debts and missing payments, retaining positive sustained relationships. 

This apprenticeship also includes one of three specialist options: credit risk, advanced collections or enforcement and recovery. The apprenticeship is suitable for those looking to develop their skills, whether they are a new employee wanting to learn and progress, or existing employees looking to retrain or upskill within their industry.  

Learning and Skills Content: The Programme Brief

  • Blended approach to delivery which will include workplace coaching, online bite-sized training with support via phone / online platforms and peer mentoring support
  • Development of the learner’s knowledge, skills, behaviours relevant to the job role
  • Level 2 functional skills where appropriate
  • End-point assessment preparation 

The Learner Journey

This is when the individual will learn the skills, knowledge and behaviours which will support them for their end-point assessment. The apprentice will undertake a combination of activities, such as group and individual learning-based sessions, specialised mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development. 

After 18 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.

This is when the learner will need to demonstrate they have learned the required knowledge, skills and behaviours, through a scenario-based knowledge test, a competency-based interview, an evidence-based portfolio and a professional discussion relating to the evidence of competence and achievement in the apprentice role.