The primary role of a digital support technician is maximising the effective use of digital office technologies, productivity software, digital communications. Including collaborative technologies, and digital information systems to achieve objectives and interacting with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face-to-face. The apprenticeship is suitable for those looking to develop their skills, whether they are a new employee wanting to learn and progress, or existing employees looking to retrain or upskill within their industry.  

Learning and Skills Content: The Programme Brief

  • Level 3
  • Duration: 15 months
  • Blended approach to delivery which will include workplace coaching, online bite-sized training with support via phone / online platforms and peer mentoring support
  • Development of the learner’s knowledge, skills, behaviours relevant to the job role
  • Level 2 functional skills where appropriate
  • End-point assessment preparation

The Learner Journey

This is when the individual will learn the skills, knowledge and behaviours which will support them for their end-point assessment. The apprentice will undertake a combination of activities, such as group and individual learning-based sessions, specialised mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development. 

After 15 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.

This is when the learner will need to demonstrate they have learned the required knowledge, skills and behaviours, through a scenario-based knowledge test, a competency-based interview, an evidence-based portfolio and a professional discussion relating to the evidence of competence and achievement in the apprentice role.