Retailer Apprenticeship

LEVEL 2 APPRENTICESHIP 

12 MONTHS | REMOTE LEARNING


Level 2

Remote Learning

12 Months

Overview of the role

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail. Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.

New or existing employees

The apprenticeship is suitable for those looking to develop their skills, whether they are a new employee wanting to learn and progress, or existing employees looking to retrain or upskill within their industry.

 

Business benefits

  • Training tailored to your business needs
  • Reduced training costs 
  • Boost employee morale and productivity
  • Give you the competitive edge 
  • Improve profits 
  • Future-proof your business

Learner benefits

  • Free nationally recognised qualification
  • Earn whilst you learn
  • Alternative to university 
  • Gain practical and relevant experience
  • Fast-track to a career

Apprenticeship delivery

The apprenticeship will be delivered via a blended approach which will include workplace coaching and online bite-sized training with distanced support. This will include:

  • Development of the learner’s knowledge, skills, behaviours relevant to the job role
  • Level 2 functional skills where appropriate
  • End-point assessment preparation

This is when the individual will learn the skills, knowledge and behaviours which will support them for their end-point assessment. The apprentice will undertake a combination of activities, such as group and individual learning-based sessions, specialised mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development.

After 12 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.

This is when the learner will need to demonstrate they have learned the required knowledge, skills and behaviours, through a scenario-based knowledge test, a competency-based interview, an evidence-based portfolio and a professional discussion relating to the evidence of competence and achievement in the apprentice role.